Help Centre

Three parts: a public booking page guests use, a staff console where you run service, and the guest records built quietly from both.

Verify your email, add tables, set your opening hours, check the turn times, then press Go live. Everything else can wait.

Add a room, add its tables with the smallest and largest party each seats, then set up combinations for tables you push together.

Shifts are your normal opening hours, one row per service per day. Special days override them for a single date — a holiday, a function, a closure.

Turn times say how long a party keeps a table; pacing caps how many guests can arrive at once. Together they decide which times your booking page offers.

Until you press Go live, your booking page is not public and nobody can book. The checklist shows what is still missing.

Set colours, a font, your logo and a welcome message so the booking page looks like your venue rather than like our software.

Four ways to take bookings from your own site: an inline widget, a popup button, a plain link, or a printed QR code. All four are copy-paste.

Guests pick a date, party size and time, leave their details, and get an email with a link that lets them change or cancel without an account.

The book is one row per table and one column per fifteen minutes, so a glance tells you what is seated, what is coming, and where the gaps are.

Booked, Confirmed, Seated, Finished, No-show, Cancelled. Only the first four hold a table; the rest release it immediately.

Seat a walk-in from the More menu on the book, and move an existing booking to different tables from inside its drawer.

Block a table — or the whole venue — for a time range so nothing can be booked onto it. For maintenance, a private function, or a closure.

A printable list of the day's bookings — time, covers, guest, table and phone — for when the tablet dies or the internet drops.

When a date is full, guests can join a waitlist. A cancellation notifies them automatically, and you can also notify anyone by hand.

Every booking builds a guest record — visits, covers, no-shows, spend and history — without anyone typing it in twice.

Tags are short labels you can filter the guest list by. Notes are free text for the things that do not fit a label.

When the same person books twice under different details, merge the two records so their history is in one place.

Owners can permanently remove a guest's name, contact details, notes and tags. The bookings stay, so your reports still reconcile.