Terms of Service

These terms are an agreement between you and OneTable Technologies Pty Ltd, trading as OneReserve. By creating an account you agree to them.

1. What we provide

A hosted reservation system: a public booking page for your venue, a staff console for managing bookings and tables, guest records, email notifications, and optional deposit-taking through Stripe.

We provide the software. You remain responsible for your restaurant, your bookings, and your relationship with your guests.

2. Your account

Give us accurate details and keep your password secure. You are responsible for what your staff do under accounts you create for them. Tell us promptly if you think an account has been compromised.

You must be at least 18 and authorised to enter this agreement for your business.

3. Fees and billing

• Current plans and prices are on our pricing page. All prices are in Australian dollars and include GST.
• Your subscription starts with a free trial of 14 days. We do not charge you during the trial.
• After the trial, fees are charged in advance each period — $39 monthly or $390 annually.
• Additional venues are charged as an add-on at $29 per venue per month.
• We may change prices on 30 days’ notice by email. The change takes effect at your next renewal, and you can cancel before then.

Deposits

Where you take guest deposits, we charge a platform fee of 2.5% on each deposit, unless a different rate is shown in your settings. Deposits are collected through Stripe into your own connected Stripe account, and Stripe’s own terms and fees apply to you separately.

If a payment fails

We will tell you, and allow a grace period of at least 7 days before your venue’s public booking page is suspended. Staff access keeps working during that period so you can reach your bookings and export your data.

4. Cancelling

You can cancel at any time from your billing settings. Cancellation takes effect at the end of the period you have already paid for, and we do not refund the unused part of a period — with two exceptions: where the Australian Consumer Law entitles you to a refund (see clause 8), and where you cancel because we changed a sub-processor, under clause 4 of the Data Processing Agreement.

We may suspend or terminate an account that breaches these terms, that is used unlawfully, or where the law requires it. Unless the breach is serious or unlawful, we will give you notice and a chance to fix the problem first.

5. Your data

Your venue’s data, including your guest records, is yours. We claim no ownership of it, and we use it only to provide the service to you and as set out in our Privacy Policy.

You can export your bookings and guest records at any time while your account is open. After termination we keep your data available for export for 30 days, then delete it.

You are responsible for having a lawful basis to collect the guest information you enter, for what your staff record about guests, and for responding to guest requests about information you control. We will help you meet those requests.

Our Data Processing Agreement sets out exactly how we divide that responsibility — security, data breach notification, guest access requests, and where your data physically sits. It forms part of these terms, and where the two disagree about guest information, it wins.

6. Acceptable use

Do not use the service to:

• break the law, or send unsolicited marketing in breach of the Spam Act 2003 (Cth);
• store personal information you have no right to hold;
• attack, probe or interfere with the platform or anyone else’s use of it;
• resell access without our written agreement; or
• misrepresent your business, or impersonate another.

7. Availability

We aim to keep the service running at all times, but we do not guarantee uninterrupted availability and we do not currently offer a service level agreement. We may take the service down for maintenance, ordinarily with notice.

8. Your rights under the Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law — including that they will be supplied with due care and skill, and be reasonably fit for purpose. If we fail to meet a consumer guarantee, you may be entitled to a remedy, and to compensation for reasonably foreseeable loss.

Where the law permits us to limit our liability, our liability for a failure to meet a consumer guarantee is limited to resupplying the service or paying the cost of having it resupplied.

Subject to the paragraphs above, our total liability to you in any 12-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss, lost profits, or lost revenue.

9. What we are not responsible for

We do not guarantee that guests will honour their bookings, and no-shows are not our responsibility. We are not responsible for a venue’s own conduct towards its guests, for Stripe’s processing of a payment, or for loss caused by your own staff’s use of the console.

10. Changes to these terms

We may change these terms on 30 days’ notice, by email to your account address. Continuing to use the service after a change takes effect means you accept it. If you do not accept it, you can cancel before it takes effect.

11. Governing law

These terms are governed by the laws of South Australia, and the courts of that State have non-exclusive jurisdiction.

12. Questions

Ask us at [email protected] — we would rather answer before you sign up than argue afterwards.

Contact

OneTable Technologies Pty Ltd
ABN 32 651 220 405
Adelaide, South Australia
[email protected]