What's in a guest record

Nobody has to build this. Every booking that comes through — widget, phone, walk-in — files itself against a guest, and the record is the result.

Finding a guest

The Guests screen lists everyone, with a search box that takes a name, an email or a phone number. There is a tag filter beside it, starting at All tags.

The list itself shows the columns you would sort a room by: Guest, Visits, No-shows, Lifetime spend and Last visit.

What the record shows

Open a guest and you get eight numbers across the top:

• Visits and Lifetime covers — how often they come, and how many people they bring.
• No-shows and Cancellations. No-shows are highlighted once there is one, because that is the number you want to see before you hold a Saturday table.
• Lifetime spend and Avg spend — from the amounts recorded when bookings are finished. Blank if nobody has been recording them.
• First visit and Last visit.

Below that: their Tags, staff Notes, and full Reservation history.

Where it comes from

The counts are computed from the bookings themselves, not typed in. That means they are right by construction — but it also means spend is only as complete as your habit of recording it. If nobody enters a figure when finishing a booking, lifetime spend stays blank and no report can invent it.

The same is true of no-shows. A party that did not arrive but was never marked simply looks like a normal booking forever.