Running service

The floor, the timeline, and the day sheet.

• Reading the service floor

  The book is one row per table and one column per fifteen minutes, so a glance tells you what is seated, what is coming, and where the gaps are.

• Booking statuses

  Booked, Confirmed, Seated, Finished, No-show, Cancelled. Only the first four hold a table; the rest release it immediately.

• Walk-ins and moving tables

  Seat a walk-in from the More menu on the book, and move an existing booking to different tables from inside its drawer.

• Blocking a table

  Block a table — or the whole venue — for a time range so nothing can be booked onto it. For maintenance, a private function, or a closure.

• The day sheet

  A printable list of the day's bookings — time, covers, guest, table and phone — for when the tablet dies or the internet drops.

• Using the waitlist

  When a date is full, guests can join a waitlist. A cancellation notifies them automatically, and you can also notify anyone by hand.