How OneReserve fits together

The three parts

There is a page your guests use, a console your staff use, and a set of guest records that fills itself in from both. That is the whole system.

Your booking page

A public page with your name, your colours and a booking form. Guests reach it from a link, a button on your website, a QR code on the table, or the OneReserve directory. It shows only times you can actually seat — worked out from your tables, your opening hours and your turn times, in that order.

It is not live until you say so. Until you press Go live, the address exists but shows nothing to the public.

The staff console

Where you run the day. The main screen is the service floor: a timeline of tonight, table by table, with every booking on it. Staff seat parties, move them, take walk-ins and mark no-shows from there. There is also a printable day sheet, for when the tablet dies or the internet drops.

Not everyone sees everything. An owner can do anything, a manager runs the venue day to day, and a host works the floor without reaching billing or staff settings.

Guest records

Every booking builds a guest record without anyone typing it twice — how many times they have been, how often they did not turn up, what they told you about allergies. Your staff see the relevant part when the guest walks in, not as a research task.

What it does not do

Worth saying plainly, so you are not waiting for something that is not coming:

• No SMS. Confirmations and reminders go by email only.
• No POS or till integration. Nothing is sent to or read from your point of sale.
• No drag-and-drop floor drawing. Rooms and tables are lists, not a picture of the room. The timeline is where the day-to-day table work happens.
• A guest replying to a confirmation is not writing to you. Those emails send from our domain and have no reply-to set, deliberately — pointing it at platform support would put us in the middle of your conversation with your guest. Give guests your own phone or address in your welcome message if you want them to reach you.