What deposits cost you

Two fees, not one

When a deposit is charged, two parties take a cut before the money reaches your bank:

• Stripe's processing fee, for moving the money. Their rate, set by them, and the same one you would pay taking a card any other way. It is on your Stripe dashboard.
• OneReserve's platform fee, a percentage of the deposit. The current rate is shown on the Payments screen before you agree to it.

Both come out of the deposit, not out of a separate invoice. Your subscription is unaffected — it does not go up because you took deposits, and the platform fee only exists when money actually moves.

Why you have to acknowledge it

The Require deposits tickbox will not enable until you have acknowledged the platform fee. That is deliberate. A percentage taken out of your guests' money is not something anyone should discover from a statement three weeks later.

If the rate ever changes, you are asked to acknowledge the new one — and the number you already accepted keeps applying until you do.

Seeing what you were charged

Open Stripe dashboard on the Payments screen takes you to your own Stripe account, where every charge, fee and payout is itemised. That is the authoritative record — ours is a summary of it, and the reconciliation your accountant wants is Stripe's.