Deposits and no-shows

Taking cards, charging, and refunding.

• Should you use deposits?

  Deposits cut no-shows and cost you some bookings. Worth it on the sittings that hurt when they empty; usually not worth it everywhere.

• Connecting Stripe

  Deposits go to your own Stripe account, not ours. Connect it once from Settings, then finish Stripe's onboarding before anything can be charged.

• Card hold or prepaid deposit?

  A prepaid deposit takes money now. No-show protection saves the card and charges nothing unless they fail to turn up.

• Setting deposit rules

  A rule says who is asked to pay: by party size, by shift, or on one specific date. No rule matches, no deposit is asked for.

• Charging, refunding and releasing

  Charge a saved card when you mark a no-show, refund a deposit from the booking, and release a hold you have decided not to use.

• What deposits cost you

  Stripe takes its processing fee and OneReserve takes a platform fee on top. Both come out of the money before it reaches you.