Owner, manager and host

Three roles, each adding to the one below. Set under Settings → Staff.

What each role can do

• Host — runs service. The book, seating, walk-ins, statuses, the waitlist, the day sheet and guest records. Can look at the floor plan but not change it, and cannot reach settings.
• Manager — everything a host can, plus the settings that shape the venue: the floor plan, shifts, turn times, pacing, branding, deposits, and merging guest records.
• Owner — everything a manager can, plus staff, billing, taking the venue live, and erasing a guest's personal details.

Which role to give

Host is the right default for floor staff, and it is not a limited account — it is the whole of running a service. Nobody needs manager to seat a table.

Manager suits whoever changes how the venue works when you are not there: hours over Christmas, turn times after a menu change.

Owner is for the person whose money it is. Staff and billing sit here, and so does erasure, because it is permanent and it is a legal obligation someone has to own.

If a button is missing

The console hides what your role cannot do rather than showing it and refusing. So a button someone else describes and you cannot find usually means your role is lower than theirs — not that the screen is broken.

The floor plan says so out loud: hosts see a line explaining they can view it while owners and managers edit.